Delivery & Returns
(2-5 working days)
(1-2 working days)
How much will delivery cost on my order?
When will you dispatch my order?
Who will deliver my order?
How do I track my order?
How do I cancel my order?
Where do you deliver to?
What happens if I'm not in?
Not in love with your order? It's ok, it happens!
We are happy to offer a full refund within 28 days for unwanted items. Once we receive the returned item, we will refund via the original payment method.
Unwanted items must be returned in a resaleable condition in the original packaging.
Over the festive season, our usual limit for returns is extended.
All goods purchased from 1st November can be returned up until 31st January.
Can I return an item if there is nothing wrong with it?
What do I do if my item is damaged or faulty?
Who arranges and pays for the return of my order?
I’m returning an unwanted item, what’s the best/cheapest way?
When will I receive my refund?
How do I exchange an item?
My item has a minor cosmetic defect, do I have to return it for a full refund?
- To place your pre-order, simply add the product to the basket and checkout as normal. We will then dispatch the item as soon as the stock arrives with us.
- Orders that include in-stock and pre-order items will be dispatched once all items are in stock and available.
- Please note that the delivery date on all pre-ordered items is an estimated shipping date only and, although unlikely, may be subject to change. Due to unforeseen events, such as manufacturing and shipping delays, we cannot guarantee the exact delivery date for pre-ordered items.
- Pre-orders are sold on a first come, first served basis.
- Pre-orders are charged when the order is placed. If your order cannot be fulfilled due to unforeseen circumstances, we will issue you with a full refund. You have the right to cancel your pre-order up until the point of dispatch.
- Please contact us if you require further information regarding cancellations.