Delivery & Returns

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Your Delivery Options

We deliver to the UK, Isles, Scottish Highlands, Channels Islands, Northern Ireland, ROI, BFPO. For all other countries please email us for more information: [email protected]

Small Item
(i.e. pencil case, batteries, light bulbs)
Under 2kg & Under 60cm
Medium Item
(i.e.home furnishings, cookware, lighting)
Under 30kg & Under 150cm
Large Item
(i.e. furniture, trampolines and basketball stands)
Over 30kg & / Or Over 150cm

Delivery Prices

Delivery prices are dependant on the size and weight of your items in the basket. Please review the delivery options and prices available to you in the checkout once you have applied your delivery postcode.

Delivery Type

Size

Price

Expected Delivery

Free Standard Delivery
When you spend over £40
ALL FREE 2-3 Working Days
Standard Delivery Small Item £2.99 2-3 Working Days
Standard Delivery Medium Item £3.99 2-3 Working Days
Standard Delivery Large Item £9.99 2-3 Working Days
Express Delivery
Small Item £3.99 1-2 Working Days
Express Delivery Medium Item £5.99 1-2 Working Days
Express Delivery Large Item £14.99 1-2 Working Days

Rate charged determined by most expensive within basket. 

When will you dispatch my order?

Orders are dispatched on the same working day, if placed before 2pm. Orders placed after 2pm, will be dispatch on the next working day. 

Who will deliver my order?

We work with Yodel, DPD, Royal Mail, Hermes, and XDP. The apropriate carrier will be selected at the point of dispatch, so we can't advise in advance which carrier will deliver your order. 

How do I track my order?

You will receive a confirmation of dispatch email, with the details of the delivery, including (if applicable) the tracking number. If you created one whilst placing your order, you can also log into your account to check the status of your order. 

Please note

  • Whilst every effort is made to ensure you receive your order within the time frames outlined above, circumstances beyond our control can cause delays. Toy Star is not liable for any loss as a result of orders being delivered late.
  • Customers who select an express service can request for the delivery charge to be downgraded to the price of an economy/standard service if their order is delayed for more than one day.
  • Goods will be sent to the delivery address provided at the checkout.
  • Items may be packaged and dispatched separately.
  • BFPO address – Only orders delivered by Royal Mail can be delivered to BFPO addresses.

Cancelling an order

Please contact us as soon as possible after placing the order to let us know you wish to cancel the order. As we use paperless batch picking, your order may be processed beyond a point where it can be cancelled very soon after it has been placed. If this is the case, you can either refuse the delivery or arrange for the item to be returned.

Delivery to out of area

  • Northern Ireland: 24hr delivery to Northern Ireland is not available. There is  a 72 hour delivery option available. Please contact us if you have any questions.
  • For small and medium items (delivered with Yodel & Royal Mail), we will deliver to Scottish Highlands, Channel Islands and Northern Ireland at no extra cost.
  • For large items (delivered with XDP), we may be unable to deliver to out of area post codes, therefore, please contact us before placing your order so we can check if delivery is available.  

Failed Deliveries

It is the customer’s responsibility to make sure they are in at the time of the delivery or that they collect the item from the depot/sorting office. Orders which are returned undelivered can be re-dispatched (additional delivery costs will be charged prior to dispatch) or refunded (minus the cost of the failed delivery). 

Pre-Orders

We accept Pre-Orders on products that are currently out of stock, which have a confirmed delivery date. On the product page you can see an estimated “delivery by” date based on when the stock is due to be delivered to us. Please note, whilst every effort is made to get your item to you as soon as possible, in some cases, matters beyond our control can cause a delay to your delivery – in this case we will provide an email update. You will be free to cancel your Pre-Order as long as you inform us before it is dispatched.

Returns & Refunds 

Can I return Something if there is nothing wrong with it?

Yes, we are happy to offer a full refund within 28 days for unwanted items. Once we receive the returned item, we will refund via original payment method. We just ask that the following conditions are met:

  • Please return the goods to us within 28 days from when you received the order*
  • Please return the items in a re-saleable condition in the original packaging

*Please note: For goods purchased during December, this period is extended until the end of January

Returning a damaged or faulty item

If you’ve had the item for 30 days or less
Please contact us and we can help with troubleshooting, a replacement or refund.

If you’ve had the item for between 30 days and 6 months
We’ll assess what’s wrong and then we’ll usually:

  • Help with troubleshooting / Advice
  • Provide a replacement
  • or offer a refund

Self assembly items

We cannot accept returns for flat pack items that have been assembled unless they are faulty.


Returns FAQ

Q- Who Arranges and pays for the return of my order?
A- If it’s faulty or damaged, we do, if it is unwanted you do


Q- I’m returning an unwanted item, what’s the best/cheapest way?
A- We recommend sending on a tracked service and shopping around for the best price. If you are struggling, contact us - We may be able to arrange the return we can use for you and then deduct from the refund amount.


Q- When will I receive my refund?
A- Once we receive your item it will normally take us 1 – 2 business days to process it (occasionally longer during peak times), your bank may take 3 – 5 days to process the refund into your account


Q- Can I exchange my item for a different size colour
A- The fastest way to do this is to return the unwanted item and purchase the correct item separately.


Q- My item has a minor cosmetic defect, do I have to return it for a full refund?
A- You have the option to, but if you prefer, we can assess a photo of the item and offer a partial refund for you to keep it


Recycling your old electricals is easy!

Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More website and type in your postcode.

Why recycle?

Unwanted electrical equipment is the UK’s fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We’re proud to support your local authority in providing local recycling facilities for electrical equipment.

To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

How are we helping?

In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).

To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More website.

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